How to Assign Tickets and Set up Warranties with Kapture CRM for Service Centers

"The service center CRM is a new offering which can help electronics and appliance companies manage, track and assign customer complaints, enquiries, warranties and service visits through a unified dashboard.



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How to setup warranty in the Field Service CRM?

· Go to order detail page

· And Click on warranty and maintenance option

· Based on the frequency of visits an AMC ticket is generated

· Field tickets can then be disposed automatically or manually

· Field services agents can create a job cart on the mobile application to capture visit charges.



With the help of Kapture's Service CRM software companies can increase customer retention through on time field service



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